Mitchell, Bardyn & Zalucky LLP © 2016.             Terms of Use and Disclaimer
3029 Bloor St W., Toronto, ON M8X 1C5. Tel: 416-234-9111.   Fax:  416-234-9114        

Accessibility Policy

Mitchell Bardyn & Zalucky LLP (“MBZ”), is committed to continually improving accessibility for our clients with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, MBZ has developed a policy and process to ensure that persons with disabilities have equal access to our legal services , and that the service they receive is respectful of their dignity and independence.

Under our AODA Customer Service Policy, we will carry out our commitment with disabilities in the following areas:

  1. Communication: MBZ employees will communicate with people with disabilities in ways that take their disability into consideration. MBZ provides training for all employees who communicate with clients and customers to ensure they are knowledgeable in their interactions with people with disabilities, both face-to face and via telephone.
  2. Assistance Devices: MBZ is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. MBZ provides training to all employees to familiarize them with the types of assistance devices used by people with disabilities.
  3. Use of Service Animals and Support Persons: MBZ welcomes people with disabilities who are accompanied by a support person or service animal. Once again, suitable training is provided to MBZ employees.
  4. Notice of Temporary Disruption: MBZ does not have an elevator at this time. Should access to our facility be temporarily disrupted, we will post a notice at each entrance, and attempt to advise clients in advance as appropriate.
  5. Training: MBZ is committed to meeting all training requirements under the AODA Customer Service Standard.
  6. Feedback Process: Customers are welcome to contact our offices at (416) 234-9111 to request a Customer Feedback form from reception, or our Office Manager, and provide feedback in the following ways:

                1.  Email completed form to our Office Manager at

                2.  Mail or deliver your completed form to: MBZ Law, c/o Office Mgr., 3029 Bloor St. W., Ste. 100, Toronto, ON M8X 1C5

                     or Fax to: (416) 234-9114

All feedback is reviewed and responded to at our earliest convenience. Our AODA Customer Service Policy is available upon request through reception.

Thank you.